Following a busy year Engelmann & Buckham (E&B) are growing their Support Team to ensure they can continue to deliver quality engineering and machine support. Daniel Rainbird has returned to E&B and will be rejoining as their Service and Materials Manager. His role will be to improve preventative maintenance by developing the support agreements side of the business.
“The past year has been extremely busy across all areas of our business,” says Michael Lindsay, managing director, E&B. “We have always prided ourselves on being able to provide UK based service and maintenance. We are delighted to welcome Dan back to support this part of the business and help customers to identify their machinery maintenance requirements.”
The role of the Service and Materials Manager will be predominantly customer facing and include machine surveys, service agreements and suggested spare part kits. Rainbird will be working closely with the manufacturers to identify the life span of the spare parts to help replace them before they fail. Standard service contracts will be available but also more bespoke options for customers who need them.
“I will be working with our customers to maximise their machine’s efficiency through improved support packages. This in turn will minimise downtime and pre-empt potential breakdowns.” Rainbird explains, “Our customers are all busy and these machines are often at capacity, so any unforeseen breakdowns can result in detrimental repercussions. If we can minimise these situations for our customers and take a pro-active approach, it will reduce customers costs long term, reduce machine downtimes and ultimately extend the efficiencies and lifespan of our machinery’.
Rainbird will also be looking to grow the materials side of the business with sales of inks, mask making materials, pouch packaging, flexible film and environmental alternatives.
The next few weeks will be spent contacting customers to discuss their current service contract or setting up a new one but in the meantime customers are encouraged to contact Daniel Rainbird email@example.com if their requirements are more urgent. You can also visit our Support pages https://www.buckham.co.uk/service/ to find out more.